Troubleshooting Adobe Genuine Software Verification Failure Error on Windows 10
Adobe Genuine Software Verification Failure Cs6 Fix
If you are trying to install an Adobe product such as Photoshop, Illustrator, Lightroom, or any other tool from the Creative Suite CS6, you may encounter an error message that says "Adobe Genuine Software Verification Failure". This error prevents you from installing or using the Adobe software and may also display a warning that the product you are trying to install is not an Adobe genuine software and appears to be counterfeit.
Adobe Genuine Software Verification Failure Cs6 Fix
This error can be frustrating and annoying, especially if you have purchased a legitimate copy of the Adobe software and still get this message. In this article, we will explain what this error means, what causes it, and how to fix it on your Windows 10 computer.
What is Adobe Genuine Software Verification Failure?
Adobe Genuine Software Verification Failure is an error message that appears when you try to install or launch an Adobe product and the Adobe Application Manager (AAM) detects that the product is not an authentic Adobe software. The AAM is a tool that manages the installation, update, and activation of Adobe products on your computer.
The AAM performs a validation check on the Adobe software to verify its authenticity and integrity. If the validation check fails, it displays the error message "Adobe Genuine Software Verification Failure" and blocks the installation or usage of the software. The error message also asks you to report piracy or contact customer support for assistance.
What causes this error?
There are mainly two reasons why you may get this error on your computer while trying to install or use an Adobe product.
Pirated copy of Adobe software
This is the primary reason why you may get this error on your computer. As Adobe products are quite expensive, many people tend to use a pirated copy of Photoshop, Illustrator, After Effects, Premiere Pro, etc. These pirated copies are often modified or cracked to bypass the activation process and use the software for free.
However, these pirated copies are also risky and illegal. They may contain malware or viruses that can harm your computer or compromise your data. They may also interfere with the normal functioning of other Adobe products or services on your computer. Moreover, they violate the terms and conditions of Adobe and may result in legal actions against you.
If you have knowingly or unknowingly installed a pirated copy of an Adobe product on your computer, you may get this error when you try to install another Adobe product or update an existing one. The AAM will detect the pirated copy and display the error message.
Corrupted installer
If you have purchased a legitimate copy of an Adobe product, you may still get this error due to a corrupted installer. The installer is the executable file that you download from the official website of Creative Cloud or from a CD/DVD. The installer requires a valid internet connection to download and install the actual Adobe product on your computer.
If you have a poor or interrupted internet connection while downloading or installing the Adobe product, the installer may get corrupted or incomplete. This may cause the validation check to fail and display the error message.
How to fix this error?
To fix this error, you need to follow these steps:
Delete all leftovers
The first step is to delete all leftovers of any pirated or corrupted Adobe software on your computer. These leftovers may include files, folders, registry entries, etc. that are associated with the Adobe software. These leftovers may interfere with the installation or validation of other Adobe products and cause the error.
To delete all leftovers, you can use a third-party tool such as CCleaner or Revo Uninstaller that can scan your computer for any traces of unwanted programs and remove them completely. Alternatively, you can manually delete all leftovers by following these steps:
Open File Explorer and navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe
Right-click on PDApp.exe and select Properties
Go to Compatibility tab and check Run this program as an administrator
Click OK and then double-click on PDApp.exe to run it
Select Uninstall option and then choose all Adobe products that you want to uninstall
Follow the on-screen instructions to complete the uninstallation process
Restart your computer
Open File Explorer again and delete these folders if they exist:
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
C:\Users\\AppData\Local\Adobe\OOBE
C:\Users\\AppData\Local\Adobe\AAMUpdater
Open Registry Editor by pressing Windows + R keys and typing regedit
Navigate to these keys and delete them if they exist: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Common Files\Adobe
HKEY_CURRENT_USER\Software\Adobe
Remove existing installation
The next step is to remove any existing installation of the Adobe product that you are trying to install. This will ensure that there are no conflicts or errors during the installation process. To remove any existing installation of an Adobe product, follow these steps:
Open Control Panel by pressing Windows + X keys and selecting Control Panel
Select Programs > Programs and Features
Find the Adobe product that you want to remove and right-click on it
Select Uninstall/Change and follow the on-screen instructions to complete the uninstallation process
Restart your computer
End AGSService.exe task
The AGSService.exe task is a process that belongs to the Adobe Genuine Software Integrity Service. This service runs in the background and checks for any counterfeit or tampered Adobe software on your computer. If it detects any such software, it displays the error message "Adobe Genuine Software Verification Failure".
To fix this error, you need to end this task from running on your computer. To end this task, follow these steps:
Press Ctrl + Shift + Esc keys to open Task Manager
Select Processes tab and find AGSService.exe process
Right-click on it and select End Task
Close Task Manager
Download installer from Creative Cloud website
The next step is to download a fresh copy of the installer from the Creative Cloud website. This will ensure that you have a genuine and updated version of the installer that can download and install the actual Adobe product without any errors.
To download a fresh copy of the installer from Creative Cloud website, follow these steps:
Go to https://creative.adobe.com/products/download/creative-cloud
Select Download Now button and save the file on your computer
Run the file as administrator by right-clicking on it and selecting Run as administrator
Login with your Adobe ID and password
Select Install option next to the Adobe product that you want to install
Follow the on-screen instructions to complete the installation process
Disable Adobe Genuine Software Integrity Service
The last step is to disable the Adobe Genuine Software Integrity Service from running on your computer. This service may cause problems even after installing a genuine copy of an Adobe product. It may display false warnings or interfere with other processes on your computer.
To disable this service, follow these steps:
Press Windows + R keys and type services.msc
Select OK button
Find Adobe Genuine Software Integrity Service and double-click it
Select Stop button to stop the service
Select Startup type as Disabled and click OK button
Close Services window
Conclusion
In this article, we have explained what is Adobe Genuine Software Verification Failure error, what causes it, and how to fix it on your Windows 10 computer. We hope that this article has helped you to resolve this error and install or use your Adobe product without any issues.
If you have any questions or suggestions, feel free to leave a comment below.
FAQs
Here are some frequently asked questions about Adobe Genuine Software Verification Failure error:
Q: Is Adobe Genuine Software Verification Failure a virus?
A: No, Adobe Genuine Software Verification Failure is not a virus. It is an error message that appears when the Adobe Application Manager detects that the Adobe product you are trying to install or use is not an authentic Adobe software. However, if you have installed a pirated copy of an Adobe product, it may contain viruses or malware that can harm your computer or data.
Q: How do I know if my Adobe software is genuine?
A: The best way to ensure that your Adobe software is genuine is to purchase it from the official website of Creative Cloud or from an authorized reseller. You can also check the authenticity of your Adobe software by following these steps:
Launch your Adobe product and select Help > About
Look for the serial number of your product and compare it with the one you received when you purchased it
If the serial numbers match, your product is genuine
If the serial numbers do not match or you do not see a serial number, your product may be counterfeit
Q: What are the risks of using pirated Adobe software?
A: Using pirated Adobe software is risky and illegal for several reasons. Some of them are:
You may expose your computer or data to viruses or malware that can damage or steal your files
You may experience poor performance or functionality issues with your software
You may not receive updates or support from Adobe
You may violate the terms and conditions of Adobe and face legal actions or penalties
Q: How do I contact Adobe customer support for assistance?
A: If you need help with installing or using your Adobe product, you can contact Adobe customer support by following these steps:
Go to https://helpx.adobe.com/contact.html
Select your product and issue from the drop-down menus
Select Contact Us button and choose your preferred method of communication (chat, phone, etc.)
Follow the instructions to connect with an Adobe representative
Q: How do I report piracy of Adobe software?
A: If you suspect that someone is selling or using counterfeit Adobe software, you can report piracy by following these steps:
Go to https://www.adobe.com/genuine/report.html
Fill out the form with as much information as possible about the suspected piracy
Select Submit button to send your report to Adobe